Practice management
Lorraine Hollingworth
Business/Practice Manager
Lorraine has overall responsibility for the running of the Practice, and deals with our compliance and contracts. She is happy to hear from you with any comments, suggestions or complaints regarding the Surgery.
Sally W
Operations Manager
Sally deals with the day to day running of the Practice, ensuring patients are receiving the best care.
Administrators
Tracey
Esther
Our Admin team are responsible for many of the back room tasks relating to patient care, including inviting patients for annual reviews and vaccinations, monitoring our data across all platforms (including telephony and online access), and ensuring Practice policies are up to date and implemented appropriately.
GP assistant
Liam
In addition to working as part of our secretarial team, Liam also assists our clinical team as needed, in the development of best practice and monitoring of particular patient cohorts as needed.
Reception
Our busy Medical Reception team will be happy to advise you on the range of services available in our Surgery. As well as booking appropriate appointments for you all with our clinical team, they also deal with a multitude of other tasks including new patient registrations and deductions for patients moving away from the area; incoming correspondence from secondary care; allocation of incoming queries from the submission of online forms; maintenance of accurate contact information for our patients. The list is many and varied, they are pivotal to the smooth running of our Surgery.
Laura
Reception supervisor
Receptionists
Jenny
Liz
Jayne
Sarah D
Kate
Caroline
Sarah B
Molly
Secretaries
The secretaries deal with all aspects of patient referrals, and general office duties.
Gaynor
Senior medical secretary
Sally L
Secretary
Accounts
Accounts deal with any queries regarding invoices.